Like any online shopping platform, iHORECA.Store is subject to Terms and Conditions. You may read the full text here. By making a purchase from a seller on ihoreca.store, you agree that you: 1. Have read the item description and shop policies before making a purchase; 2. Have submitted appropriate payment for item(s) purchased; and 3. Have provided accurate shipping information to ihoreca.store Delivery Time All items on iHORECA.Store are on stock, unless otherwise indicated. Delivery will be made within 1 to 7 days from our receipt of your order. If you require rush delivery, please contact us at sales@ihoreca.store. Tracking Number When your order is shipped, we will send you a tracking number by email You can also find your tracking number in your dashboard. Invoice You can print your invoice from your dashboard. Returns Because of the nature of the products we sell (food service products and consummables), we generally do not accept product returns unless the items you received are defective or broken. Because some items are fragile, such as the fine-dining crystal glasses, we advise you to inspect the items upon delivery and immediately report to us within 24 hours if the items you received are broken. Beyond 24 hours, we regret that we will not be able to offer you a refund or replacement. For any returns issues, please email us at sales@ihoreca.store

Please make sure that your transactions are completed through the trade.ihoreca.asia platform. Bringing your transactions outside the platform may expose you to fraud and we would not be able to assist you when such eventuality happens.